Contact Us

We are here to help with Jade Gate app support, account issues, compliance questions, and general enquiries.

For the fastest response, contact us using the details below. Please include your full name, the email address linked to your Jade Gate account, and a clear description of the issue. Do not send passwords, OTPs, transaction PINs, BVN, NIN, card numbers, or identity documents by email unless we specifically request information through a secure process.

What can we help with?

App and Account Support

For login issues, wallet questions, transaction concerns, app errors, or account-related support, email us directly. Please include any relevant transaction reference, bill payment ID, conversion ID, or marketplace request reference where available: admin@jadegatetech.com.

Compliance and Verification

For KYC, AML, identity verification, or compliance-related questions, contact us with the subject line Compliance Support.

Account Deletion Requests

To request account deletion, use the dedicated page: Delete Account. In-app deletion may require password confirmation, a zero wallet balance, no pending transactions, no pending conversions, and no processing bill payments before the request can be scheduled.

Business and Partnership Enquiries

For partnerships, agent support, marketplace enquiries, or business collaboration, email us with the subject line Business Enquiry.

Useful Links

• Privacy Policy
• Terms of Use
• KYC / AML / CFT Policy
• Delete Account